The objective of this program is for those in the Chinese hospitality industry to observe and learn how the operators of a large Las Vegas Strip property manage its various departments in order to compare its operations with the operations they manage in China.
Day 1
Morning on campus - an overview of the Las Vegas Hospitality Industry.
Afternoon - topic Human Resources it might be useful to know our laws that govern how we must treat our employees and what our hotel
do to make for a better work environment- Chinese managers can use the information for a comparison for their operation and
perhaps consider utilizing some of our employee morale programs.
Day 2
Morning- Front of the House Operations
discussion on front desk and its ancillary services ie bell service, reservations, valet, VIP etc and the equipment and systems it uses.
Afternoon - site visit and a behind the scenes view of the front desk operation - with a
sit down discussion with the hotel mgmt staff on its operations
Day 3
Morning-Sales - Marketing and Advertising - presentation on how to promote ones hotel to increase customers and customer satisfaction-
how to determine where to spend ones marketing dollars to reach the target market - in house sales to groups and FITs.
Afternoon - a round table discussion with a sales team from a leading hotel - to discuss their successful trade secrets
Day 4
Morning-In House Retail - a presentation of types of retail outlets , pricing and merchandise
Afternoon - tour of retail outlets with a emphasis on placement, types of merchandise - merchandise display - leasing of space
Morning-Food & Beverage Operations - morning presentation of a F&B operation in a major hotel - types of services -
number of outlets and why - choice of products, etc.
Afternoon - a tour of the food and beverage outlets with an explanation of design and
layout - tour to include convention facilities